If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. A restocking fee of 25% may apply to large items. An RMA must be obtained before return of shipment. Please use the Contact Us page.  More information and policies can be found on http://www.vere.com/html/ordering_information.html